365-Day Guarantee EyeBuyDirect also offers a product guarantee for 12 months if there is a defect in materials or workmanship. Once customer service notifies you that you're all set to mail your return, make sure to provide us with your Delivery Confirmation Number. 3. Hours: 5am - 9pm PT every day Call: (800) 211-2105 Fax: (415) 883-7020. When customer service gets in touch, be sure to provide your delivery confirmation number Once you have provided your delivery confirmation number, you will receive a refund within 48 hours. EyeBuyDirect return policy permits you to return its product inside 14 days from the date of conveyance or date of the receipt. On the MAP screen, you can swipe through cards or zoom into the map to track packages that are in-transit. To file a claim by email, please follow the steps below: 2. Find your perfect pair. 170 Austin, TX 78741. Just remember, when measuring frame width, you need to measure from temple screw to temple screw. Follow These 3 steps For Eyebuydirect Return . Our quality lenses come in six different refractory indexes. You can call Customer Service at 1-201-555-0123. Fill out the remaining fields and click SUBMIT. You can call GlassesUSA at (844) 244-1186 toll free number, write an email, fill out a contact form on their website www.glassesusa.com, or write a letter to GlassesUSA, 954 Lexington Avenue, Suite 537, New York, New York, 10021-5013, United States. 3. Do you agree with Eyebuydirect’s star rating? After 14 days have passed, EyeBuyDirect has a 365-day Product Guarantee that allows you to receive one replacement pair if your glasses break or are damaged due to defects in material or workmanship. Once submitted, these claims typically are addressed and closed within 24 hours, then processed within 3-5 business days. Claims are considered "lost" after 7 days without a tracking status update (20 days for international shipping) and must be filed no later than 30 days from the last update. You can call Eyebuydirect at toll free number, write an email, fill out a contact form on their website www.eyebuydirect.com, or write a letter to EyeBuyDirect Inc, 5300 Ontario Mills Pkwy, Unit 400, Ontario, California, 91764, United States. Due to the way basic color tint and photochromic are applied, they cannot be applied to the same lens and you must choose one or the other. ), see why our affordable prescription glasses, sunglasses, and Blue Light Blocking Lenses have landed everywhere from Vogue.com to Buzzfeed and more. 170 Austin, TX 78741. Is it possible to have double discounts on my order? You can always call us at 1-855-393-2891 (US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com. We offer proprietary photochromic lenses and premium Transitions® Light Intelligent Lenses™. Learn how to find styles for your face shape, understand your prescription and even measure your pupillary distance. Contact Zenni Optical customer service. Visit Shipping & Returns and Terms of use pages to learn more about our policies. EyeBuyDirect, the leading online eyewear retailer, today announced its donation of 700 pairs of kids' non-prescription, blue light blocking eyewear to Hawkins Street School in Newark, New Jersey. EyeBuyDirect 2801 S. IH 35, Ste. Have you seen? Give us a call. Or, if you chose the replacement option, we'll ship your new eyewear. Our customer service team can fix your prescription as long as you reach out to us in a timely manner. They are also able to help if you enter your prescription incorrectly – just let them know within an hour of ordering and they’ll correct it for you. Enjoy up to 50% off these eyewear picks! EyeBuyDirect generally has solid customer service as there aren’t as many reported issues with returns or exchanges in most reviews. stop." Contact GlassesUSA customer service. I spent 2 hours shopping on the site. How long do I have to wait for my glasses after I have ordered them? We accept Visa, MasterCard, Maestro and PayPal. We have over 200 different selections of men's and women's sunglasses styles, with over 12 unique tinting options. 4. 170 Austin, TX 78741. Note that the average PD is between 57 and 65mm. For temple length you need to measure from the temple screw to the temple tip. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com. 170 Austin, TX 78741. Once your request is made, our customer service team will be in touch with you within 24 to 48 hours. Contact Zenni Optical customer service. You can remove your lenses at home once your order has arrived. Make sure to have the order number ready before contacting us. You can download a detailed sales invoice by accessing the My Orders section of your account page. If you are not happy with your glasses, simply contact us for a refund or a replacement. stop." EyeBuyDirect 2801 S. IH 35, Ste. Fill in your prescription and tell us what lenses and coatings you would like. Route considers packages marked "delivered" and not received as stolen. I thought that was a lame idea but was willing to try the thinner lenses in one frame. You absolutely can! What procedures has EyeBuyDirect implemented to protect customers? Knowing the right measurement for your frames is important when shopping for glasses online. EyeBuyDirect … Or, if you chose the replacement option, we'll ship your new eyewear! For disinfection, you can use diluted bleach solutions, alcohol solutions with at minimum 70% alcohol, and commonly used EPA-registered household disinfectants. When entering your prescription, click Add prism. We make it easy to find quality eyeglasses and prescription sunglasses online. EyeBuyDirect 2801 S. IH 35, Ste. You can do it yourself or have someone else measure it using a mirror and a ruler. 93. Visit Shipping & Returns and Terms of use pages to learn more about our policies. Shop St Michel, @eyebuydirect A. EyeBuyDirect has a great team of customer consultants who love to help! Toll Free1-855-202-0123 9 am to 5 pm Mon.to Fri.(EST) Email: What should I do? How long does it take to process a claim? If you can no longer read the numbers on the inside of your frame, you can always try measuring by hand. EyeBuyDirect has a consumer rating of 4.7 stars from 107,467 reviews indicating that most customers are generally satisfied with their purchases. You'll receive a refund within 48 hours of providing your Delivery Confirmation Number. Or, if you chose the replacement option, we'll ship your new eyewear! Of course! 170 Austin, TX 78741. I just wanted to return the other messed up pair. Check out what 14,788 people have written so far, and share your own experience. Confirming what we found in our 2018 testing, the glasses we ordered from EyeBuyDirect in 2019 and 2020 were of high quality, and the company’s customer service was reliable. Click here to review claim policies: https://help.route.com/hc/en-us/articles/360041131194-Route-Claim-Policies. (3 days ago) EyeBuyDirect Customer Service Contact Info. Once your request is made, our customer service team will be in touch with you within 24 to 48 hours. https://help.route.com/hc/en-us/articles/360041131194-Route-Claim-Policies. You can call Customer Service at 1-201-555-0123. In the first step of Lens Selection select NON-PRESCRIPTION lenses. The usual cost of standard shipping is only $5.95. EyeBuyDirect is giving you 15% off online orders. Then, follow the instructions and send your Delivery Confirmation Number to the Customer Service team and they’ll issue you a refund within 48 hours back to your original method of payment. Can I return products by visiting the store? from past experience the shipping time is too long for prescription glasses. Related: Eyebuydirect - Good for a cheap backup pair. found some improvement over the years regarding shipping time (2days) , yet it look like it is a limited item. Contact prescriptions and eyeglasses prescriptions differ and using them interchangeably will result in problems with your glasses. EyeBuyDirect 2801 S. IH 35, Ste. First, be sure to wear disposable gloves when disinfecting and remember to throw them out after each cleaning. Then I went to Walmart and found not nearly as good a selection of cool frames, plus much higher prices. I need to change something about my order. The usual cost of standard shipping is only $5.95. You can call Hour Eyes at toll free number, write an email, or write a letter to Customer Service Department, Eye Care Centers of America, Inc, 11103 West Avenue, San Antonio, TX, 78213. What are EyeBuyDirect’s policies for returns and exchanges? Standard Delivery: To contact our friendly customer service, please fill out the e-mail form below, including a daytime telephone number and the best time to reach you. How long does the coronavirus last on surfaces? What is the EyeBuyDirect Customer Service Number? The delivery charge is between $10.95 and $16.95. Newsweek thinks we’re a top online shop! Just upload a photo from your device and you can try on as many of our frames as you want. Damaged claims must be filed within 15 days from the date it was marked delivered. Once you select a claim type (lost, stolen, or damaged), type the Route Order ID into the required field. Or you may contact us again (toll Free: 1-800-734-918 (AU) and email Address: eyecare@eyebuydirect.com) should you have any further query or concern. For lost orders, claims may be submitted as soon as the item is suspected to be lost. Visit the CDC’s website for more information on disinfecting surfaces. Once we receive your delivery confirmation number, you will either receive a refund within 48 hours or be sent a replacement. Then I went to Walmart and found not nearly as good a selection of cool frames, plus much higher prices. Tap on a card to open up the ‘Order Details’ page. EyeBuyDirect 2801 S. IH 35, Ste. Thank you! Good looking out. Shop Hepburn, @eyebuydirect Initial EyeBuyDirect complaints should be directed to their team directly. For both of these, simply contact customer service and obtain a return notice, and then ship your items back with your Delivery Confirmation Number. For all other countries: we ship through UPS. Or, if you chose the replacement option, we'll ship your new eyewear! (3 days ago) EyeBuyDirect Customer Service Contact Info. You'll receive a refund within 48 hours of providing your Delivery Confirmation Number. However we can provide you with a detailed copy of your invoice along with our tax ID number so you may request for reimbursement from your insurance company. Shop Citrus. Finished goods are cleansed and disinfected with a mix of water and 75% alcohol. EyeBuyDirect 2801 S. IH 35, Ste. Please remember to include pictures of the item(s) and packaging. Temperature checking results are recorded and filed RT followed by a series of numbers,. Of men 's sunglasses styles, with over 12 unique tinting options Route.... As soon as the item ( s ) can be filed within 15 days the., milimeter side up, directly under the center of one pupil to the bottom to quality. - 9pm PT every day call: ( 800 ) 211-2105 Fax: ( 800 ) Fax! 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